I volunteered on the hotline this past Sunday, and the one crisis call I received was from a young teen male who was looking for a shelter so that he…

I volunteered on the hotline this past Sunday, and the one crisis call I received was from a young teen male who was looking for a shelter so that he could leave his parents. Of course I’ll never know the truth about his situation, but from what he told me, it sounded like he was coming from a pretty rough situation. Understandably, he was pretty frantic, and it sounded like he was trying to talk without someone else in the house hearing. I was trying my best to figure out his situation, what exactly he was looking for, and then trying to find those resources myself. The issue was that he tended to give pretty short, unspecific answers, but the more I tried to ask for the details of his situation and explain to him what I was able to do to help him, the more he started to become annoyed. I’m disappointed that I got to an awkward point with the call where he was upset that I couldn’t more directly help him in his situation, and I felt like I really couldn’t think of any more ways to try and help him – and I felt bad that he felt NRS was so powerless to help him. How do you try to help someone who desperately needs help, but with whom you have such a communication gap?
– Ben