When you hear 1-800-RUNAWAY, you – like most people would…

Live Chat Now Available for Youth - National Runaway Safeline

photo by Freems88 via flickr

When you hear 1-800-RUNAWAY, you – like most people would – probably envision a call center filled with people talking on phones. Generally, that’s what it is, except, to be slightly more specific, it’s a modest, comfortable call center with only eight phone stations and a supportive staff. However, it’s not only phones by which youth and families can contact us. NRS instituted its Live Chat feature, designed to work like any instant messenger and accessible through the website between 4:30 and 11:30 PM Central Time.

The same helpful staff who answer the phones also respond to the Chat requests. If you’ve ever used AIM, G-chat from Google, or you are pretty familiar with keyboards, you’ll be a pro with NRS’s Live Chat service. You may not feel ready to talk to someone directly or you may not have access to a phone. Whatever the case may be, in the top right corner of every page on at www.1800RUNAWAY.org, there is a red button that says, “Get Help Live Chat.” When the phone isn’t an option, click to Live Chat for the same services and resources.

UPDATE: Our live chat is now available 24-7. Look for the “Chat” icon on our homepage to start a chat. If the chat service is marked unavailable, we ask that you please give us a call or send us an email and we will get back to you as soon as possible.

– Colin

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  • Oreo

    Hello?

  • Oreo

    Plz answer

  • Oreo

    I want to die and run away

  • 1800RUNAWAY

    Hi, Oreo. We apologize for the delay. We are here to listen and to help. If you are in immediate need of help, we ask that you please give us a call at 1-800-RUNAWAY, or send us an email or use our live chat on our website, 1800RUNAWAY.org. We can listen to your needs, help you create a plan of action that will keep you safe and off the street and direct you to resources in your area. We hope that you decide to contact us soon.

  • Gillian Allison

    I want to runaway so bad right now and were having a thunderstorm yet

  • Hi, Gillian. Thank you for finding us and for deciding to write to us. We are here to listen and to help. Our crisis services center is here 24-7 to listen to your needs and help you create a plan of action for your next move that will keep you safe and off the street. We ask that you please give us a call at 1-800-RUNAWAY, or send us an email or use our live chat on our website, 1800RUNAWAY.org. We hope to hear from you soon.

  • Lexi

    I’m turning 18 soon and I have to leave the house, can I get government financial assistance to help me get an apartment and a job? I’ve been trying to get a job but I’ve been having a lot of difficulties.

  • Hi, Lexi. Thank you for reading our blog and choosing to reach out for help.

    It sounds like you are dealing with a lot right now, and have some big decisions to make. We are here to listen and to help.

    Our crisis services center is available 24-7 to listen to your needs, help you to create a plan of action for your next move that will keep you safe and off the street, as well as provide referrals to services in your area that can help.

    In order to receive this service, we ask that you please give us a call at 1-800-RUNAWAY, or use our live chat or send us an email through our website, 1800RUNAWAY.org. We look forward to hearing from you.

  • Fairie

    17 yrs old.
    if I leave home without my parents permission(my state considers harboring a runaway as a crime) and move to a state that does not consider harboring a runaway as a crime, the people I am staying with won’t get in legal trouble correct?

  • Hi, Fairie. Thank you for finding us and for submitting your question.

    This is a complicated issue, and we could use more background information. In order to best assist you, please give us a call at 1-800-RUNAWAY, or use our live chat or send us an email through our website, 1800RUNAWAY.org. We hope to hear from you soon.