Our runaway crisis call center operates 24/7, 365 days a year. We would not be able to operate with our fantastic volunteer staff, who donate their…

Our runaway crisis call center operates 24/7, 365 days a year. We would not be able to operate with our fantastic volunteer staff, who donate their time to speak with youth in need over the phone and online. Our “liners,” as we call them, bring their life experiences and wisdom to help connect with runaway kids in need every day. Each month we like to feature a particular stand-out volunteer for their dedication, attitude and contributions.

Our July Volunteer of the Month is Michelle Vos! We asked her about herself and her background:

Runaway Crisis Call Center Volunteer Michelle Vos

How did you first become involved with NRS?

After undergrad, I worked in non-profits (a community center for the homeless in Michigan, a clinic for the uninsured in Nashville). I moved to Chicago thinking I’d go to law school. I worked in a law firm for a year and realized the legal profession was not for me and wanted to get back to non-profit work (where I belong). I was looking for something more macro- than micro-level and was fortunate enough to 1) find and 2) be hired by NRS.

What keeps you coming back?

It’s the work on the lines that is what NRS is all about. It is a humbling and grounding experience, and a great responsibility, to be the person who answers the call of someone reaching out when they are in crisis. I certainly (as is the case with all good volunteer work) get more than I give. I wish it were more balanced, wish that I could give more, but the caller’s are so amazing in their strength it’s just not possible (so, I keep coming back because I’m selfish 🙂 ).

Michelle Vos NRS Volunteer of the Month

Michelle’s self portrait

What have you found is your strongest skill as a liner?

I show up. It’s probably because of all the years I coordinated volunteers that I understand the importance of not being a “no show.” Sure I need to cancel shifts here and there, but just not showing up is beyond me. People will say, it’s not enough to just show up, you also need to be effective/good, etc. I totally agree. But, showing up consistently will help (greatly) improve the skills that need work.

Fun Fact: 

For all of the new faces I see, what they may not know is that I used to work at NRS. What those who were volunteers, and knew me as staff, may not know is that I now volunteer! Every Saturday 12 noon – 4 pm.

You can learn about becoming a volunteer at NRS at our next orientation! RSVP your seat today!

 

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