National Runaway Switchboard Privacy Policy
Effective date: October 30, 2007
Last Updated: December 6, 2007
Thank you for visiting the National Runaway Switchboard (NRS) website. The following is a description of how NRS collects, stores, and uses the personal information you provide through any of the websites operated by the National Runaway Switchboard, including the one you are currently visiting. NRS has also voluntarily undertaken privacy certification with TRUSTe, which requires that we meet established online information collection and use practices.
The National Runaway Switchboard has created this privacy policy to explain why we collect particular information and how we will protect your personal privacy within our web site. In order to fully understand your rights we encourage you to read this privacy policy. The National Runaway Switchboard is a licensee of the TRUSTe Privacy Program.
TRUSTe Privace Program
TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy policy covers the site www.1800RUNAWAY.org. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact:
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at: www.truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with the web site to resolve your concerns. The following discloses our information gathering and dissemination practices for the Web site located at the URL http://www.1800RUNAWAY.org
Security Practices
The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, The National Runaway Switchboard does not retain your credit card information in our system.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can send email us at: info@1800RUNAWAY.org.
Sharing of Information
For general site visitors, we do not sell, lease, or reveal your personal information, except in anonymous form or when required by law. All identifiers are stripped out first, so no information about you ever leaves our premises.
Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.
Payment Information
Payment information is collected only to process a transaction. While being used to process the transaction, your payment information is stored in an encrypted format and reasonable measures are taken to ensure your payment information is not vulnerable to theft or interception. We will not store your payment information in a manner that is not necessary for processing a transaction.
We employ third parties to assist us in fulfilling orders and other requests involving payment, and these third parties will have access to certain personal information, including your e-mail address, in order to perform their services for us. We limit the use of all such personal information by these third parties to performance of such services.
Information Collected to Process Transactions
When visitors to our web site order products, register for events, make a donation, participate in an auction, or sign up for services, we will collect information necessary to process the transaction which will be stored with the use of cookies. This may include your name, address, telephone and fax numbers, e-mail address, and credit card number or other payment information.
This information is encrypted and sent to us using a secure method, in order to assure that your private information, including your e-mail address, is securely and safely transmitted. However, please understand that no one can give an absolute assurance that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken and will continue to take reasonable steps to ensure the secure and safe transmission of this kind of information.
If a user's personally identifiable information changes such as zip code, telephone, e-mail or postal address, or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. This can usually be done by e-mailing info@1800RUNAWAY.org or contact us by telephone or postal mail at the contact information listed below:
National Runaway Switchboard
3080 N. Lincoln
Chicago, IL 60657
773.880.9860
Cookies
NRS may use cookies to enhance your experience while using our site. Cookies are pieces of information that some web sites use to transfer to the user's computer and are used for record-keeping purposes. Use of cookies makes web navigation easier by performing certain functions such as saving your passwords, your personal preferences and to make sure you don't see the same ad repeatedly. Many consider the use of cookies to be an industry standard. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.
Other Web Sites
Our site contains links to other web sites. Please note that when you click on one of these links, you are entering another Web site for which NRS has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.
Donations
When you make a donation on the NRS website by clicking the Donate to NRS link on our homepage we must share some of your personally identifiable information with third parties in order to process the transaction. For example, we must share your credit card number with our credit card processor Campagne Associates who utilize the Giftmaker Pro software in order to process your payment. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent.
Participation In Our Online Auction
We always use industry standard encryption technologies when transferring and receiving consumer data exchanged with our site. When you choose to input sensitive data such as financial information in order to participate in our online auction, we redirect visitors to a third party secure server http://www.cmarket.com/auction/AuctionHome.action?vhost=nrscrisislineauction which will process transactions in a way that personal information is protected.
The process of rerouting users to another website even though it feels like a user is still on the NRS website is called a masking technique. Users that want to be aware of when the masking technique is happening on the NRS website can look in the upper left hand corner of the screen and see a powered by cmarket logo. We have appropriate security measures in place to protect against the loss, misuse or altercation of information that we have collected from you when using our site. Information collected on the cmarket website will be disclosed to NRS in order to maintain accurate financial records on a need to know basis.
If a user chooses to not disclose personal information while on a cmarket powered site they may choose to stop the transaction process, click the more information button, or utilize a nickname and password to further protect their personal information.
Holiday Shopping and Cards
Users have the option of making an online purchase at a third party website with a portion of the sales going to the NRS at .www.1800runaway.org/holidayshopping.html. In order to make a purchase a user can click the Holiday Shopping and Cards icon on the NRS homepage and be connected to a series of participating businesses logos that we have an agreement with. When a user clicks on one of the business logos they will be redirected to that organization's secure webpage and proceed with their purchase. A pop up screen will appear before any sensitive information such as personal details or financial information is entered.
Third Party Tracking Technology
Third party businesses use a variety of tools on their websites to keep track of business that is being done on their website as well as enhance customer experience. For example when a user follows a link on our website to a third party website they might encounter cookies that keep track of a order, passwords, past purchases, preferences and items a user might want to come back at a later date to purchase. User's have the option of not accepting a third parties cookies, setting their web browser to block them or be alerted when a cookie is present. Any of these actions present the risk of not being able to access special features, complete a transaction or view the website. Cookies on third party websites will not harm a user's computer and do not contain any private information but they will recognize when a specific computer visits a web site.
When a user follows a link to a third party website the NRS is no longer responsible for what takes place on that website. The NRS advises that users review the third parties privacy policy in regard to their practices.
Communications from NRS
When you order materials or make a donation on the NRS site you will receive an email thanking you for your involvement and confirming that your information has been received. All other email communications, such as newsletters or pledge-reminders, are sent only to those who have 'opted-in' to receive them.
Choice / Opt-out
NRS provides users the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by contacting us by email, telephone or postal mail at the contact information listed below.
National Runaway Switchboard
2080 N. Lincoln Avenue
Chicago, IL 60657
Phone: 773.880.9860
Fax: 773.929.5150
info@1800RUNAWAY.org
Notification of Policy Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.
Contacting the Web Site
If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, you can contact:
National Runaway Switchboard
2080 N. Lincoln Avenue
Chicago, IL 60657
Phone: 773.880.9860
Fax: 773.929.5150
info@1800RUNAWAY.org
