Effective date: October 30, 2007

Last Updated: April 3, 2013

Thank you for visiting the National Runaway Safeline (NRS) website. The following is a description of how NRS collects, stores, and uses the personal information you provide through any of the websites operated by NRS, including the one you are currently visiting. NRS has also voluntarily undertaken privacy certification with TRUSTe, which requires that we meet established online information collection and use practices.

NRS has created this privacy policy to explain why we collect particular information and how we will protect your personal privacy within our web site. In order to fully understand your rights we encourage you to read this privacy policy. NRS is a licensee of theTRUSTe Privacy Program.

TRUSTe Privacy Program

TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. This privacy policy covers the site www.1800runaway.org. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact communications@1800RUNAWAY.org.

If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe.

TRUSTe will then serve as a liaison with the web site to resolve your concerns. The following discloses our information gathering and dissemination practices for the website located at the URL http://www.1800RUNAWAY.org.

Security Practices

The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, NRS does not retain your credit card information in our system.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at info@1800RUNAWAY.org.

Sharing of Information

For general site visitors, we do not sell, lease, or reveal your personal information, except in anonymous form or when required by law. All identifiers are stripped out first, so no information about you ever leaves our premises. NRS may use excerpts anonymously from bulletin board postings to connect individuals with the plight of runaways. The intent is to build visibility and generate support of the mission. Specifically, these excerpts may appear in publications or letters to illustrate youth being helped by NRS services.

Use of Google Analytics

Google Analytics is a web analytics tool that helps website owners, including www.1800RUNAWAY.org, understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. All website owners using Google Analytics are required to have a privacy policy that fully discloses the use of Google Analytics.

Personal information is information that personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information. The Google Analytics Terms of Service, which all Analytics customers must adhere to, prohibits the tracking or collection of this information using Google Analytics or associating personal information with web analytics information.

Like many services, Google Analytics uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. Every computer and device connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country, state, and city from which a computer is connecting to the Internet. Google Analytics collects the IP address of website visitors in order to provide website owners a sense of where in the world their visitors come from. This method is known as IP geolocation. Google Analytics does not report the actual IP address information to Google Analytics customers. Additionally, using a method known as IP masking, website owners that use Google Analytics have the option to tell Google Analytics to only use a portion of the IP address, rather than the entire IP address, for geolocation. Whether or not website owners use Google Analytics, they have access to IP addresses for visitors to their sites.

To provide website visitors more choice on how their data is collected by Google Analytics, Google developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services. Learn more about the Google Analytics Opt-out Browser Add-on.

Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Payment Information

Payment information is collected only to process a transaction. While being used to process the transaction, your payment information is stored in an encrypted format and reasonable measures are taken to ensure your payment information is not vulnerable to theft or interception. We will not store your payment information in a manner that is not necessary for processing a transaction.

We employ third parties to assist us in fulfilling orders and other requests involving payment, and these third parties will have access to certain personal information, including your e-mail address, in order to perform their services for us. We limit the use of all such personal information by these third parties to performance of such services.

Information Collected to Process Transactions

When visitors to our web site order products, register for events, make a donation, participate in an auction, or sign up for services, we will collect information necessary to process the transaction which will be stored with the use of cookies. This may include your name, address, telephone and fax numbers, e-mail address, and credit card number or other payment information.

This information is encrypted and sent to us using a secure method, in order to assure that your private information, including your e-mail address, is securely and safely transmitted. However, please understand that no one can give an absolute assurance that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken and will continue to take reasonable steps to ensure the secure and safe transmission of this kind of information.

If a user’s personally identifiable information changes such as zip code, telephone, e-mail or postal address, or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user’s personally identifiable information. This can usually be done by e-mailing communication@1800RUNAWAY.org or contact us by telephone or postal mail at the contact information listed below:

National Runaway Safeline
3080 N. Lincoln
Chicago, IL 60657
773.880.9860
773.929.5150 (fax)

Cookies

NRS may use cookies to enhance your experience while using our site. Cookies are pieces of information that some websites use to transfer to the user’s computer and are used for record-keeping purposes. Use of cookies makes web navigation easier by performing certain functions such as saving your passwords, your personal preferences and to make sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Other Web Sites

Our site contains links to other web sites. Please note that when you click on one of these links, you are entering another website for which NRS has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different than ours.

Donations

When you make a donation on the NRS website by clicking the Donate to NRS link on our homepage we must share some of your personally identifiable information with third parties in order to process the transaction. For example, we must share your credit card number with our credit card processor BBMS (Blackbaud Merchant Services) who utilize the Raiser’s Edge software in order to process your payment. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services. We do not share any of your personally identifiable information with unrelated third parties for their own marketing purposes without your consent.

Participation In Our Online Auction

We always use industry standard encryption technologies when transferring and receiving consumer data exchanged with our site. When you choose to input sensitive data such as financial information in order to participate in our online auction, we redirect visitors to a third party secure server which will process transactions in a way that personal information is protected.

The process of rerouting users to another website even though it feels like a user is still on the NRS website is called a masking technique. Users that want to be aware of when the masking technique is happening on the NRS website can look in the upper left hand corner of the screen and see a powered by Bidding for Good logo. We have appropriate security measures in place to protect against the loss, misuse or altercation of information that we have collected from you when using our site. Information collected on the Bidding for Good website will be disclosed to NRS in order to maintain accurate financial records on a need to know basis.

If a user chooses to not disclose personal information while on a Bidding for Good powered site they may choose to stop the transaction process, click the more information button, or utilize a nickname and password to further protect their personal information.

Third Party Tracking Technology

Third party businesses use a variety of tools on their websites to keep track of business that is being done on their website as well as enhance customer experience. For example when a user follows a link on our website to a third party website they might encounter cookies that keep track of an order, passwords, past purchases, preferences and items a user might want to come back at a later date to purchase. User’s have the option of not accepting a third parties cookies, setting their web browser to block them or be alerted when a cookie is present. Any of these actions present the risk of not being able to access special features, complete a transaction or view the website. Cookies on third party websites will not harm a user’s computer and do not contain any private information but they will recognize when a specific computer visits a website.

When a user follows a link to a third party website NRS is no longer responsible for what takes place on that website. NRS advises that users review the third parties privacy policy in regard to their practices.

Communications from NRS

When you order materials or make a donation on the NRS site you will receive an email thanking you for your involvement and confirming that your information has been received. All other email communications, such as newsletters or pledge-reminders, are sent only to those who have ‘opted-in’ to receive them.

Choice / Opt-out

NRS provides users the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by contacting us by email, telephone or postal mail at the contact information listed below.

National Runaway Safeline
3080 N. Lincoln Avenue
Chicago, IL 60657
Phone: 773.880.9860
Fax: 773.929.5150
info@1800RUNAWAY.org

Notification of Policy Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.

Contacting the website

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, you can contact:

National Runaway Safeline
3080 N. Lincoln Avenue
Chicago, IL 60657
Phone: 773.880.9860
Fax: 773.929.5150