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Crisis Connection Content Data Report for Calendar Year 2015

Data was collected on 23,276 crisis related connections (3,428 crisis chats and 19,848 crisis calls) to the National Runaway Safeline.

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Youth Status at Time of Contact
Contemplating Running 37%
Youth In Crisis 29%
Runaway 21%
Homeless 8%
Throwaway 4%
Suspected Missing > 1%
Total 100%
Total Youth on Street 33%
Contact Gender
Female 71%
Male 27%
Transgender 1%
Gender non-conforming > 1%
Total 100%
  
Youth is Ward of the State 1%
Youth is Former Ward of the State 1%
Reported Age of Contact
Under 12 1%
12 2%
13 5%
14 6%
15 11%
16 20%
17 33%
18 10%
19 6%
20 5%
21 2%
Total 100%
Youth Running Away History
Unknown 46%
No 34%
Yes 20%
Total 100%
Youth on the Streets Means of Survival
Friends/relatives 51%
Unknown 26%
Personal Funds 7%
Employment 4%
Shelter/Soup Kitchen 6%
Panhandling 2%
Engaging in survival sex 1%
Sex Industry (18yrs +) 1%
Stealing 1%
Detention/Police 1%
Selling Drugs > 1%
Total 100%
Time On The Street
1-3 Days 46%
4-6 Days 7%
1-3 Weeks 20%
1-2 Months 12%
3-6 Months 8%
Over Six Months 7%
Total 100%
Contact Relationship
Youth 72%
Parent 12%
Adult 5%
Relative 5%
Youth's Friend 4%
Agency 2%
Other 0%
Police 0%
Probation Officer 0%
Total 100%
Contact Race
White/Caucasian 47%
Black or African American 19%
Hispanic or Latino 17%
Multi-Racial 6%
Not Provided (Contact declined to answer) 6%
Asian 3%
American Indian or Alaska Native 1%
Native Hawaiian or Other Pacific Islander > 1%
Total 100%
How Contact Learned about NRS
Internet 63%
Word of Mouth 12%
Referred by Social Service Agency 8%
Previous Call 7%
Phone Book/Directory Services/I&R Line 3%
Law Enforcement 2%
NRS partner organization 2%
NRS promotional material 2%
School 1%
Public service announcement > 1%
NRS runaway prevention curriculum > 1%
Total 100%
Issues Identified by Contacts
Family Dynamics 35%
Peer/Social 11%
School/Education 5%
Mental Health 9%
Transportation 3%
Economics 5%
Alcohol/Drug Abuse 4%
Physical Abuse/Assault 6%
Youth/Family Services 4%
Judicial System 2%
Emotional/Verbal Abuse 8%
Health 2%
Neglect 3%
Sexual Abuse/Assault 1%
GLBTQ 1%
Exploitation/Trafficking 1%
Total 100%
Where Abouts of Youth Who is the Subject
Home 51%
Friend 15%
Unknown to Contact 9%
Street/Payphone 8%
Relative 7%
Other 3%
Shelter 3%
School 2%
Recent Acquaintance 1%
Detention/Police 1%
Greyhound 1%
Work > 1%
Pimp/Dealer > 1%
Total 100%
Options Discussed With Contacts
NRS Services 25%
Family Member 11%
Police 10%
Friend 10%
Alternative Youth Housing 7%
Adult 6%
Social Services 5%
Legal Services 5%
Child Abuse Reporting 4%
Self Help or Support Hotlines 3%
School Personnel 3%
Mental Health Professional 3%
Home Free Program 2%
Independent/Transitional Living Program 2%
Social Worker/Case Worker 1%
Juvenile Court Services (MINS/CHINS) 1%
Health Professional 1%
Missing Children Numbers 1%
Faith/Religious Organization 1%
United Way > 1%
Total 100%
Unmet Needs
Shelter 415
Health Care 45
Outpatient Mental Health Services 22
Inpatient Mental Health Services 8
Inpatient Drug/Alcohol Treatment 5
Outpatient Drug/Alcohol Treatment 4
Total 499
  
Problems Identified 65043
Options Discussed 70217
Total Youth Crisis Contacts with Referrals Offered 10601
Total Referrals Given 19313
Average Problems Per Crisis Contact 3.3
Average Options Discussed Per Crisis Contact 3.6
  
Messages Offered 250
Message Taken 103
  
Conference Calls Offered to Parent/Guardian (includes HF) 1690
Completed Conference w/Parent/Guardian (includes HF) 372
  
HomeFree Conference Calls Offered 982
HomeFree Conference Calls Completed 273
  
Referral Resources Conference-Youth 1161
  
Transfer to NCMEC Offered 143
Transfer to NCMEC Completed 34
  
Youth Logs 20744
Adult Call Logs 2532
Total Logs 23276
Youth as Contact Logs 14279
  
Emails (includes chat) 4244
Crisis Forum Postings 3084
  
Home Free Tickets offered 980
Home Free Tickets issued 299