When you hear 1-800-RUNAWAY, you – like most people would…

Live Chat Now Available for Youth - National Runaway Safeline

photo by Freems88 via flickr

When you hear 1-800-RUNAWAY, you – like most people would – probably envision a call center filled with people talking on phones. Generally, that’s what it is, except, to be slightly more specific, it’s a modest, comfortable call center with only eight phone stations and a supportive staff. However, it’s not only phones by which youth and families can contact us. NRS instituted its Live Chat feature, designed to work like any instant messenger and accessible through the website between 4:30 and 11:30 PM Central Time.

The same helpful staff who answer the phones also respond to the Chat requests. If you’ve ever used AIM, G-chat from Google, or you are pretty familiar with keyboards, you’ll be a pro with NRS’s Live Chat service. You may not feel ready to talk to someone directly or you may not have access to a phone. Whatever the case may be, in the top right corner of every page on at www.1800RUNAWAY.org, there is a red button that says, “Get Help Live Chat.” When the phone isn’t an option, click to Live Chat for the same services and resources.

UPDATE: Our live chat is now available 24-7. Look for the “Chat” icon on our homepage to start a chat. If the chat service is marked unavailable, we ask that you please give us a call or send us an email and we will get back to you as soon as possible.

– Colin


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