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Crisis Connection Content Data Report for Calendar Year 2016

Data was collected on 33,627 crisis related connections (calls, chats, emails, postings) to the National Runaway Safeline.

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Youth Status at Time of Contact
Youth In Crisis 36%
Contemplating Running 35%
Runaway 16%
Homeless 8%
Throwaway 4%
Suspected Missing >1%
Total 100%
Total Youth on Street 28%
Contact Gender
Female 71%
Male 27%
Gender non-conforming 1%
Transgender 1%
Total 100%
  
Youth is Ward of the State 1%
Youth is Former Ward of the State 1%
Reported Age of Contact
Under 12 1%
12 2%
13 5%
14 6%
15 11%
16 21%
17 30%
18 10%
19 6%
20 4%
21 3%
Total 100%
Previous Runaway Episode
Unknown 58%
No 26%
Yes 16%
Total 100%
Youth on the Streets Means of Survival
Friends/relatives 51%
Unknown 25%
Personal Funds 7%
Shelter/Soup Kitchen 7%
Employment 5%
Panhandling 2%
Engaging in survival sex 1%
Detention/Police 1%
Sex Industry (18yrs +) 1%
Stealing 1%
Selling Drugs >1%
Total 100%
Time On The Street
1-3 Days 45%
4-6 Days 7%
1-3 Weeks 19%
1-2 Months 12%
3-6 Months 9%
Over Six Months 8%
Total 100%
Contact Relationship
Youth 74%,
Parent 9%
Youth's Friend 6%
Adult 5%
Relative 4%
Agency 2%
Other >1%
Police >1%
Probation Officer >1%
Total 100%
Contact Race
White/Caucasian 44%
Black or African American 18%
Hispanic or Latino 16%
Not Provided (caller declined to answer) 10%
Multi-Racial 6%
Asian 3%
American Indian or Alaska Native 1%
Native Hawaiian or Other Pacific Islander 1%
Total 100%
How Contact Learned about NRS
Internet 67%
Word of Mouth 11%
Referred by Social Service Agency 7%
Previous Call 7%
NRS partner organization 2%
Phone Book/Directory Services/I&R Line 1%
School 1%
Law Enforcement 1%
NRS promotional material 1%
Public service announcement >1%
NRS runaway prevention curriculum >1%
Total 100%
  
Issues Identified by Contact
Family Dynamics 35%
Peer/Social Issues 10%
Emotional/Verbal Abuse 10%
Mental Health 8%
Physical Abuse/Assault 7%
Economics 5%
School/Education 5%
Neglect 4%
Transportation 3%
Alcohol/Drug Use 3%
Youth/Family Services 3%
Health 2%
Judicial System 2%
GLBTQ 1%
Sexual Abuse/Assault 1%
Exploitations/Trafficking >1%
Total 100%
Where Abouts of Youth Who is the Subject
Home 50%
Friend 15%
Street/Payphone 8%
Unknown to Caller 8%
Relative 7%
Other 4%
Shelter 3%
School 2%
Recent Acquaintance 1%
Detention/Police 1%
Greyhound 1%
Work >1%
Pimp/Dealer >1%
Total 100%
  
Options Discussed With Contacts
NRS Services 27%
Family Member 11%
Police 10%
Friend 9%
Alternative Youth Housing 7%
Adult 7%
Social Services 5%
Legal Services 5%
Child Abuse Reporting 4%
School Personnel 3%
Self Help or Support Hotlines 3%
Mental Health Professional 3%
Home Free Program 2%
Independent/Transitional Living Program 2%
Social Worker/Case Worker 1%
Health Professional 1%
Juvenile Court Services (MINS/CHINS) 1%
Missing Children Numbers 1%
Faith/Religious Organization 1%
United Way >1%
Total 100%
UNMET NEEDS
Shelter 85%
Health Care 6%
Outpatient Mental Health Services 4%
Inpatient Mental Health Services 3%
Inpatient Drug/Alcohol Treatment 2%
Outpatient Drug/Alcohol Treatment >1%
Total 100%
Summary
Problems Identified 92247
Options Discussed 106499
  
Total Youth Crisis Contacts with Referrals Offered 18930
Total Referrals Given 21788
Average Problems Per Crisis Contact 3.1
Average Options Discussed Per Crisis Contact 3.6
  
Messages Offered 256
Message Taken 71
  
Conference Calls Offered to Parent/Guardian (includes HF) 2734
Completed Conference w/Parent/Guardian (includes HF) 519
  
HomeFree Conference Contacts Offered 1257
HomeFree Conference Calls Completed 388
  
Referral Resources Conference-Youth 2436
  
Transfer to NCMEC Offered 164
Transfer to NCMEC Completed 53
  
Youth Logs 29806
Adult Logs 3821
Total Logs 33627
  
Youth as contact Logs 21180
  
Emails 6586
Forum Posts 3336
  
Home Free Program Youth Served 1257
Home Free Tickets issued 398