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Crisis Connection Content Data Report for Calendar Year 2017

Data was collected on 29,841 crisis related connections (calls, chats, emails, postings) to the National Runaway Safeline.

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Youth Status at Time of Contact
Youth In Crisis 39%
Contemplating Running 31%
Runaway 16%
Homeless 9%
Throwaway 5%
Suspected Missing <1%
Total 100%
Total Youth on Street 30%
Contact Gender
Female 69%
Male 28%
Transgender 2%
Gender non-conforming 1%
Total 100%
  
Youth is Ward of the State 1%
Youth is Former Ward of the State 1%
Reported Age of Contact
Under 12 1%
12 3%
13 4%
14 6%
15 11%
16 19%
17 29%
18 11%
19 7%
20 4%
21 4%
Total 100%
Previous Runaway Episode
Unknown 60%
No 26%
Yes 14%
Total 100%
Youth on the Streets Means of Survival
Friends/relatives 51%
Unknown 26%
Personal Funds 7%
Shelter/Soup Kitchen 7%
Employment 5%
Panhandling 2%
Engaging in survival sex 1%
Detention/Police 1%
Stealing 1%
Sex Industry (18yrs +) <1%
Selling Drugs <1%
Total 100%
Time On The Street
1-3 Days 45%
4-6 Days 7%
1-3 Weeks 19%
1-2 Months 11%
3-6 Months 9%
Over Six Months 9%
Total 100%
Contact Relationship
Youth 73%
Parent 9%
Youth's Friend 6%
Adult 5%
Relative 4%
Agency 1%
Other 1%
Police <1%
Probation Officer <1%
Total 100%
Contact Race
White/Caucasian 41%
Black or African American 20%
Hispanic or Latino 16%
Not Provided (caller declined to answer) 13%
Multi-Racial 6%
Asian 3%
American Indian or Alaska Native 1%
Native Hawaiian or Other Pacific Islander <1%
Total 100%
How Contact Learned about NRS
Internet 74%
Word of Mouth 10%
Previous Call 6%
Referred by Social Service Agency 5%
NRS partner organization 2%
School 1%
Phon Book/Directory Services/I&R Line 1%
Law Enforcement 1%
NRS promotional material 1%
Public service announcement <1%
NRS runaway prevention curriculum <1%
Total 100%
  
Issues Identified by Contact
Family Dynamics 33%
Emotional/Verbal Abuse 11%
Peer/Social Services 10%
Mental Health Professional 8%
Physical Abuse/Assault 7%
Economics 5%
Neglect 5%
School/Education 4%
Transportation 4%
Youth/Family Services 3%
Alcohol/Drug Use 3%
Judicial System 2%
Health 2%
GLBTQ 1%
Sexual Abuse/Assault 1%
Exploitation/Trafficking <1%
Where Abouts of Youth Who is the Subject
Home 50%
Friend 15%
Street/Payphone 9%
Unknown to Caller 7%
Relative 7%
Other 4%
Shelter 3%
School 2%
Recent Acquaintance 1%
Detention/Police 1%
Greyhound 1%
Work <1%
Pimp/Dealer <1%
Total 100%
  
Options Discussed With Contacts
NRS Services 26%
Family Member 11%
Police 10%
Friend 9%
Alternative Youth Housing 7%
Adult 5%
Legal Services 5%
Child Abuse Reporting 4%
School Personnel 4%
Self Help or Support Hotlines 3%
Social Services 3%
Independent/Transitional Living Program 3%
Mental Health Professional 3%
Home Free Program 2%
Social Worker/Case Worker 1%
Juvenile Court Services (MINS/CHINS) 1%
Health Professional 1%
211 United Way 1%
Missing Children Numbers 1%
Faith/Religious Organization <1%
Total 100%
Unmet Needs
Shelter 86%
Health Care 8%
Inpatient Mental Health Services 3%
Outpatient Mental Health Services 2%
Inpatient Drug/Alcohol Treatment 1%
Outpatient Drug/Alcohol <1%
Total 100%
Summary
Problems Identified 84480
Options Discussed 97064
Total Youth Crisis Contacts with Referrals Offered 17023
Total Referrals Researched and Provided 20898
Average Issues Identified Per Crisis Contact 3.2
Average Options Discussed Per Crisis Contact 3.6
  
Message Service Offered to Youth and Guardian 246
Messages Taken Between Youth and Guardian 47
  
Conference Calls Offered to Parent/Guardian (includes HF) 1972
Conference Calls Completed w/Parent/Guardian (includes HF) 492
  
HomeFree Service Conference Calls Offered 2433
HomeFree Service Conference Calls Completed 319
  
Referral Resources Conference Call-Youth 2371
  
Transfer to NCMEC Offered 136
Transfer to NCMEC Completed 42
  
Youth Contact Logs 26489
Adult Contact Logs 3352
Total Contact Logs 29841
Youth as Contact Logs 19145
  
Crisis Emails 4812
NRS Website Forum Posts 3404
  
Home Free Service Inquires 1214
Home Free Service Process Completed/Ticket Issued 319
 

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