Join Our Team!
We’re currently seeking candidates for the following positions:
Director of Crisis Services
NRS seeks to hire a dynamic and experienced Director of Crisis Services (DCS) who is inspired by the opportunity to contribute to the efforts that ensure America’s runaway, homeless and at-risk youth are safe and off the streets. The DCS will be a critical member of the NRS Leadership Team, overseeing day-to-day Crisis Services Center (CSC) operations and its associated data collection and reporting systems. This includes supervision of the Crisis Services Team to ensure consistent and effective delivery of CSC services offered to youth who have run away, are experiencing homelessness, and/or are in crisis and their families.
The ideal candidate brings superior people management skills, a high level of energy and innovation and thrives in a fast-paced environment. Flexibility, strong organizational skills, effective written and oral communication skills, and a nuanced understanding of NRS’ diverse and broad audiences will be key for success in this role. This position reports to the Chief Program Officer, will serve as a key member of the organization’s Leadership Team and will be instrumental in ensuring consistent, high-quality delivery of NRS’ services.
The Director of Crisis Services position is based in Chicago and will be temporarily remote during the COVID-19 Pandemic. Evening and weekend hours will be required, including some regular on-call responsibilities.
Crisis Services Supervisor (CSS)
The Crisis Services Team provides trauma informed, solution-focused, crisis intervention, information, and referral and other related services to runaway, homeless and at-risk youth and their families via a crisis hotline and across digital communication platforms (live chat, email and forum postings). The Crisis Services Supervisor (CSS) reports to the Director of Crisis Services (DCS) and provides on-shift support within the crisis services center for interns and volunteers with a strong focus on monitoring quality assurance and implementing standards of quality improvement for NRS’ services. All crisis services team members complete a 40+ hour intensive crisis intervention training prior to handling crisis contacts.
Full-time and part-time positions may be available. Positions are based in Chicago and will be temporarily remote during the Covid-19 Pandemic. Shifts vary and may include evening and weekend hours.
The National Runaway Safeline offers internships for undergraduate and graduate students pursuing a career in a variety of fields, such as psychology, sociology, social work, counseling, human development, non-profit management, outreach and prevention. MSW candidates, especially, are encouraged to apply. Interns will gain experience in delivering direct crisis services and with projects related to training, outreach and prevention programs.
We are now accepting applications for a Summer Block Placement, 20-40 hours/week (flexible scheduling available), mid-May to mid-August, 2021. Enrolled in a graduate MSW program or similar preferred.
We will begin accepting applications for Academic Year 2021-22 on April 1, 2021. Check back then for instructions on how to apply!