Employment Opportunities

Crisis Services Supervisor (CSS)

Crisis Services Supervisors (CSS) provide trauma informed, solution-focused crisis intervention, information, referrals and other related services to runaway, homeless and at-risk youth and their families via a 24/7 crisis hotline and digital communication platforms (live chat, email and forum postings). As a member of the Crisis Services team, Crisis Services Supervisors serve as the first line of response to youth, families, and community members across the country seeking resources and support.

Ideal candidates possess strong critical thinking and problem-solving skills, and have a keen ability to prioritize and multi-task in a fast-paced environment. Flexibility, strong interpersonal skills and effective written and oral communication skills will be key to success in this role. Crisis Services Supervisors report to the Director of Crisis Services (DCS) and provide on-shift support within the Crisis Services Center for interns and volunteers, with a strong focus on implementing standards of quality improvement for NRS’ services. All Crisis Services team members complete a 40+ hour intensive crisis intervention training prior to handling crisis contacts.

Join an organization that truly makes a difference in the lives of young people across the country in a role that offers great benefits, professional development opportunities, and flexible scheduling. Multiple full-time and part-time positions are currently available across day, evening and overnight shifts, and may include weekend hours. All positions are based in Chicago with the possibility of hybrid work schedules.