Employment Opportunities - National Runaway Safeline

National Runaway Safeline

Employment Opportunities

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We’re currently seeking candidates for the following positions:

Director of Crisis Services

NRS seeks to hire a dynamic and experienced Director of Crisis Services (DCS) who is inspired by the opportunity to contribute to the efforts that ensure America’s runaway, homeless and at-risk youth are safe and off the streets. The DCS will be a critical member of the NRS Leadership Team, overseeing day-to-day Crisis Services Center (CSC) operations and its associated data collection and reporting systems. This includes supervision of the Crisis Services Team to ensure consistent and effective delivery of CSC services offered to youth who have run away, are experiencing homelessness, and/or are in crisis and their families.

The ideal candidate brings superior people management skills, a high level of energy and innovation and thrives in a fast-paced environment. Flexibility, strong organizational skills, effective written and oral communication skills, and a nuanced understanding of NRS’ diverse and broad audiences will be key for success in this role. This position reports to the Chief Program Officer, will serve as a key member of the organization’s Leadership Team and will be instrumental in ensuring consistent, high-quality delivery of NRS’ services.

The Director of Crisis Services position is based in Chicago and will be temporarily remote during the COVID-19 Pandemic. Evening and weekend hours will be required, including some regular on-call responsibilities.

Quality Assurance Coordinator

The Quality Assurance Coordinator is a critical member of NRS’ Program team. They will be responsible for the development, implementation and management of the organization’s data analytics and quality assurance systems. They will work to institute a culture of continuous quality improvement and to support an organization wide commitment to applying service delivery metrics and data to improve service delivery, drive organizational change and build awareness about the issues affecting runaway and homeless youth.

The ideal candidate brings a high level of energy and innovation and thrives in a fast-paced environment. Flexibility, strong organizational skills, effective written and oral communication skills, proven experience with data analytics and quality assurance/improvement, and a nuanced understanding of NRS’ diverse and broad audiences will be key for success in this role. This position reports to the Director of Training & Quality Assurance and will work collaboratively with all levels of staff.  The Quality Assurance Coordinator will be instrumental in assisting the organization with meeting its goal for doubling the number of youth served by NRS by the end of 2021.

The Quality Assurance Coordinator position is based in Chicago and will be temporarily remote during the COVID-19 Pandemic. Some evening and weekend hours will be required.

Prevention & Youth Engagement Coordinator

The Prevention & Youth Engagement Coordinator is a key member of NRS’ Engagement team. They have significant responsibility for building national awareness and visibility for NRS and the issues impacting runaway and homeless youth. They will serve as a primary brand ambassador for the organization, disseminating information about NRS’ services, resources, prevention strategies and community engagement efforts.

The Prevention & Youth Engagement Coordinator will also lead NRS’ work to significantly grow outreach and engagement efforts with youth across the country including expansion of the NRS Youth Advisory Board (YAB). They will have an essential role developing content for program materials, facilitating meetings, conducting presentations, developing strategic partnerships, engaging participation in prevention initiatives and organizing national awareness events including National Runaway Prevention Month. This role will report to the Chief Engagement Officer and will work collaboratively with all levels of staff and the public at large.

The Prevention & Youth Engagement Coordinator role is a full-time position with a preferred primary work location of Chicago. Chicago-based NRS staff members are currently working remote during the COVID-19 Pandemic. Candidates in the DC Metro area will also be considered. Upon resumption of safe travel activities, this position requires approximately 25% travel for conferences and trainings. Some evening and weekend hours will be required.

Development Coordinator

The Development Coordinator is a key member of NRS’ Engagement team. They contribute strongly to organizational fundraising activities (including donor acknowledgement, cultivation and management and special events), grant management (including research, writing and reporting) and provide administrative support for the NRS Board Development Committee and the Associate Board.

The ideal candidate brings a high level of energy and innovation and thrives in a fast-paced environment. Flexibility, strong organizational skills, effective written and oral communication skills, and a nuanced understanding of NRS’ diverse and broad audiences will be key for success in this role. This position reports to the Chief Engagement Officer, works with NRS senior leadership and the Board of Directors, and will be instrumental in assisting the organization with meeting its annual fundraising goals.

The Development Coordinator position is based in Chicago and will be temporarily remote during the COVID-19 Pandemic. Some evening and weekend hours will be required.

Overnight Crisis Services Supervisor (CSS)

The Overnight Crisis Services Supervisor (CSS) has both part time and full time positions available. The part time position ranges from 16-30 hours a week; and full time position is 40 hours a week. The shift hours are from 12am-8am, and it is temporarily remote due to COVID-19. The CSS provides trauma informed, solution-focused, crisis intervention, information, and referral and other related services to runaway and at-risk youth and their families via a crisis hotline and across digital communication platforms (live chat, email and forum postings). All crisis services team members receive intensive crisis intervention training prior to handling crisis contacts as well as ongoing training and continuing education opportunities.

Internships

The National Runaway Safeline offers internships for undergraduate and graduate students pursuing a career in a variety of fields, such as psychology, sociology, social work, counseling, human development, non-profit management, outreach and prevention. MSW candidates, especially, are encouraged to apply. Interns will gain experience in delivering direct crisis services and with projects related to training, outreach and prevention programs.

We will begin accepting applications for Academic Year 2021-22 on April 1, 2021. Check back then for instructions on how to apply!

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