Join Our Team!
We’re currently seeking candidates for the following positions:
Chief Operating Officer (COO)
NRS seeks an experienced Chief Operating Officer (COO) who is collaborative, team oriented, and mission-minded. The COO will provide strategic day-to-day direction to the organization and oversee all internal systems to ensure that NRS is well positioned to achieve its strategic, culture, and growth goals, including its DEI initiatives. The Chief Operating Officer reports to the CEO and manages all operations, finance, technology, and human resource functions. The COO must be committed to a flexible schedule to include some evening and weekend hours and some national travel.
Chief Program Officer (CPO)
NRS seeks to hire a dynamic and experienced Chief Program Officer (CPO) who is inspired by the opportunity to contribute to the efforts that ensure America’s runaway, homeless and at-risk youth are safe and off the streets. The CPO will be a critical member of the NRS Executive Leadership Team, overseeing and providing leadership, supervision, oversight and management of NRS’ programs and services. The CPO will work with the Chief Executive Officer to develop and implement the strategic direction and vision for programmatic development and growth and will provide oversight and management for the organization’s federally funded National Communications System. The CPO will directly supervise the Director of Training & Quality Assurance and the Director of Crisis Services.
The ideal candidate brings superior people management skills, a commitment to creative thinking and innovation and thrives in a fast-paced environment. Flexibility, strong organizational skills, effective written and oral communication skills, and a nuanced understanding of NRS’ diverse and broad audiences will be key for success in this role. This position reports to the Chief Executive Officer, is based in Chicago and will be temporarily remote during the Covid-19 Pandemic. Some evening and weekend hours will be required.
Director of Crisis Services (DCS)
NRS seeks an experienced Director of Crisis Services (DCS) who is passionate about its mission. The DCS reports to the Chief Program Officer and plays an instrumental role on the Senior Leadership Team. Charged with supervising the day-to-day operations of the Crisis Services Center (CSC) and supervision of the 20–25-person Crisis Services Team, the ideal candidate will have 5+ years of experience in social service, crisis intervention, call center management or a related field. This Chicago-based position is temporarily remote. Evening and weekend hours will be required.
Crisis Services Supervisor (CSS)
The Crisis Services Team provides trauma informed, solution-focused, crisis intervention, information, and referral and other related services to runaway, homeless and at-risk youth and their families via a crisis hotline and across digital communication platforms (live chat, email and forum postings). The Crisis Services Supervisor (CSS) reports to the Director of Crisis Services (DCS) and provides on-shift support within the crisis services center for interns and volunteers with a strong focus on monitoring quality assurance and implementing standards of quality improvement for NRS’ services. All crisis services team members complete a 40+ hour intensive crisis intervention training prior to handling crisis contacts.
Full-time and part-time positions may be available. Positions are based in Chicago and will be temporarily remote during the Covid-19 Pandemic. Shifts vary and may include evening and weekend hours.
The National Runaway Safeline offers internships for undergraduate and graduate students pursuing a career in a variety of fields, such as psychology, sociology, social work, counseling, human development, non-profit management, outreach and prevention. MSW candidates, especially, are encouraged to apply. Interns will gain experience in delivering direct crisis services and with projects related to training, outreach and prevention programs.
We will begin accepting applications for Academic Year 2021-22 on May 15, 2021. Check back then for instructions on how to apply!